tag:statuspage.mcnhealthcare.com,2005:/historyMCN Healthcare Status - Incident History2024-03-27T20:52:01-06:00MCN Healthcaretag:statuspage.mcnhealthcare.com,2005:Incident/200521592024-03-11T10:57:59-06:002024-03-11T10:57:59-06:00500 Errors & Webpages having formatting issues<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:57</var> MDT</small><br><strong>Resolved</strong> - The issue has been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:23</var> MST</small><br><strong>Update</strong> - At this time we are noticing stability throughout the day, we will continue to monitor our services as we work towards a long-term solution. We will continue to provide updates once we have confirmed the resolution.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>15:00</var> MST</small><br><strong>Monitoring</strong> - We have implemented a solution to the issue and are currently monitoring our services to ensure a successful recovery. You are welcome to return to your normal activities. We will provide another update once we have confirmed the resolution.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/200813632024-03-04T16:21:37-07:002024-03-04T16:21:37-07:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:21</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:15</var> MST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:15</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing necessary firewall maintenance. Clients who utilize the LDAP service may experience intermittent slowness or degraded service during this time. Please make sure you make any arrangements necessary to prepare.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/200476222024-02-22T06:05:11-07:002024-02-22T06:05:11-07:00Investigating 500 Error When Visiting Policy Manager<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:05</var> MST</small><br><strong>Resolved</strong> - The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>05:38</var> MST</small><br><strong>Investigating</strong> - We are currently investigating an issue that may be affecting your ability to successfully use MCN products and services. Once we have more information we will provide an update.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/199870742024-02-20T16:17:49-07:002024-02-20T16:17:49-07:00Scheduled Maintenance<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:17</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>14:43</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time and do not expect any interruptions to your service.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/198708192024-02-05T17:00:56-07:002024-02-05T17:00:56-07:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:41</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time and do not expect any interruptions to your service.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/185498672023-09-20T15:00:25-06:002023-09-20T15:00:25-06:00Scheduled Maintenance<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>15:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>16:13</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time and do not expect any interruptions to your service.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/185382122023-09-18T16:41:13-06:002023-09-18T16:41:13-06:00Intermittent 500 Error Unable to access Policy Manager<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:41</var> MDT</small><br><strong>Resolved</strong> - The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:06</var> MDT</small><br><strong>Monitoring</strong> - About an hour ago, Amazon Web Services reported issues for two of the data sites we utilize for Policy Manager that are causing intermittent delays and 500 errors. AWS has reported they're seeing a recovery in the issue, and we have moved resources around on this end to mitigate the impact in the meantime.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>13:30</var> MDT</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected interruption in service that is causing intermittent document loading issues, 500 Errors, and Pages not loading correctly within Policy Manager. We are diligently working on this issue and will continue providing updates until we reach a resolution.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/184809402023-09-13T15:12:37-06:002023-09-13T15:12:37-06:00Scheduled Maintenance<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:12</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>15:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:13</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time and do not expect any interruptions to your service.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/183970692023-09-06T09:01:21-06:002023-09-06T09:01:21-06:00Scheduled Maintenance<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:01</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time. We do not expect any interruptions to your service but a short one minute pause in connectivity is possible.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/173544932023-05-25T22:00:22-06:002023-05-25T22:00:22-06:00Scheduled Maintenance<p><small>May <var data-var='date'>25</var>, <var data-var='time'>22:00</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>21:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>10:48</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time. We do not expect any interruptions to your service but a short one minute pause in connectivity is possible.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/160661752023-02-08T16:31:50-07:002023-02-08T16:31:50-07:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:31</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:30</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>10:31</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time and do not expect any interruptions to your service.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/160432352023-02-06T21:13:08-07:002023-02-06T21:13:08-07:00Slowness in Policy Manager<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>21:13</var> MST</small><br><strong>Resolved</strong> - The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:15</var> MST</small><br><strong>Monitoring</strong> - We have implemented a solution to the issue and are currently monitoring our services to ensure a successful recovery. You are welcome to return to you normal activities. We will provide another update once we have confirmed resolution.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> MST</small><br><strong>Update</strong> - We have applied a fix that is taking some time to fully resolve the slowness or errors being experienced. We will provide another update once we can confirm full resolution.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:20</var> MST</small><br><strong>Identified</strong> - We have identified what is causing continued intermittent slowness and errors within various areas of Policy Manager and are actively working to apply an additional fix. We will continue providing updates until we reach resolution.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:10</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:08</var> MST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues. If you are experiencing slowness or errors, please clear your browser cache and cookies. This has reportedly resolved the issue.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:42</var> MST</small><br><strong>Monitoring</strong> - We have implemented a solution to the issue and are currently monitoring our services to ensure a successful recovery. You are welcome to return to you normal activities. We will provide another update once we have confirmed resolution.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:15</var> MST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:15</var> MST</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected interruption in service that is causing intermittent document loading issues within Policy Manager. This may include receiving 500 errors when attempting to perform actions. We are diligently working on this issue and will continue providing updates until we reach resolution.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/159977182023-02-01T16:29:28-07:002023-02-01T16:29:28-07:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:29</var> MST</small><br><strong>Completed</strong> - Maintenance is complete and all systems and services are functioning as intended.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:16</var> MST</small><br><strong>Verifying</strong> - We have completed system maintenance and are currently verifying all systems and services are functioning as intended.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:30</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>09:06</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time and do not expect any interruptions to your service.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/113023502022-09-28T15:56:31-06:002022-09-28T15:56:31-06:00Investigating an Issue with Inline Editor<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>15:56</var> MDT</small><br><strong>Resolved</strong> - The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:26</var> MDT</small><br><strong>Monitoring</strong> - AWS Status Page: https://health.aws.amazon.com/health/status</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:26</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with our Inline Editor that may also cause some intermittent slowness within MCN products and services. Currently the Inline Editor is not available but all other features and functionality should be accessible. Once we have more information we will provide an update.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/110847802022-09-08T17:30:47-06:002022-09-08T17:30:47-06:00Scheduled Maintenance<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>17:30</var> MDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>16:51</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time and do not expect any interruptions to your service.
<br />
<br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/110289732022-09-01T16:15:37-06:002022-09-01T16:15:37-06:00Scheduled Maintenance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:15</var> MDT</small><br><strong>Completed</strong> - Maintenance is complete and all systems and services are functioning as intended.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>16:00</var> MDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:48</var> MDT</small><br><strong>Scheduled</strong> - We will be undergoing routine system maintenance at this time and do not expect any interruptions to your service.<br /><br />For questions or any issues experienced, please contact our Technical Services Team at 1.800.538.6264 option 1 or support@mcnhealthcare.com.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/107674742022-08-05T10:54:49-06:002022-08-05T10:54:52-06:00Unable to access StayAlert!<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>10:54</var> MDT</small><br><strong>Resolved</strong> - The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>09:26</var> MDT</small><br><strong>Investigating</strong> - We are currently experiencing an unexpected interruption in service that is preventing users from accessing StayAlert!. We are diligently working on this issue and will continue providing updates until we reach a resolution.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/105931822022-07-15T12:11:11-06:002022-07-15T12:11:11-06:00Investigating an issue with Checking Out Documents using the Policy Manager Inline Editor<p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>12:11</var> MDT</small><br><strong>Resolved</strong> - The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:24</var> MDT</small><br><strong>Monitoring</strong> - We have implemented a solution to the issue and are currently monitoring our services to ensure a successful recovery. You are welcome to return to your normal activities. We will provide another update once we have confirmed a resolution.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>09:04</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue when documents are checked out using the Policy Manager Inline Editor. Users are able to check in documents from outside of Policy Manager. No other Policy Manager functionality has been affected. An update will be provided once we have more information.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/103903222022-06-28T13:06:11-06:002022-06-28T13:06:11-06:00Investigating LDAP Nightly Sync Issue<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>13:06</var> MDT</small><br><strong>Resolved</strong> - The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>08:43</var> MDT</small><br><strong>Monitoring</strong> - We have identified a solution to the nightly sync issue and currently have a workaround in place. We are currently monitoring our services to ensure a successful recovery. You are welcome to return to your normal activities. We will provide another update once we have confirmed resolution.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>14:31</var> MDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that may be affecting your LDAP nightly sync from occurring. You can still run a manual sync to import and update your users. Once we have more information we will provide another update.<br /><br />If your organization does not use LDAP you will be unaffected.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/104153852022-06-28T13:05:44-06:002022-06-28T13:05:44-06:00Fix in Place and Monitoring for Scheduled Site Backups and Policy Manager Automatic Emails<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>13:05</var> MDT</small><br><strong>Resolved</strong> - The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>11:55</var> MDT</small><br><strong>Monitoring</strong> - We have implemented a solution to the issue and are currently monitoring our services to ensure a successful recovery.<br /><br />Policy Manager Automatic Emails and Backups scheduled to run automatically starting Friday night, June 24 were not processed.<br /><br />We have restarted all backups to process which may take several hours to complete. We anticipate that it will be finished by end of business on Monday, June 27. An email will be sent to the scheduler's email address once the backup process is complete.<br /><br />We apologize for any inconvenience and are taking proper precautions to eliminate this from occurring in the future. Please contact our Technical Services team if you need further assistance.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/101349772022-06-02T15:49:22-06:002022-06-02T15:49:22-06:00Unable to access StayAlert!<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>15:49</var> MDT</small><br><strong>Resolved</strong> - The issue has fully been resolved. You may access your StayAlert! account. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>14:26</var> MDT</small><br><strong>Identified</strong> - We are currently experiencing an unexpected interruption in service that is preventing users from accessing StayAlert!. We are diligently working on this issue and will continue providing updates until we reach a resolution.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/94026672022-03-01T19:30:39-07:002022-03-01T19:30:39-07:00Policy Manager Inline Editor Update<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>19:30</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:30</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>14:58</var> MST</small><br><strong>Scheduled</strong> - We will be undergoing necessary system maintenance on Tuesday, March 1, 2022 starting 6:30 PM MDT, and is expected to last approximately 1 hour. <br /><br />Access to the Policy Manager Inline Editor will not be available during this time. Please make sure you make any arrangements necessary to prepare. All other Policy Manager functions will not be affected.</p>tag:statuspage.mcnhealthcare.com,2005:Incident/88564312021-12-15T09:29:52-07:002021-12-15T09:29:52-07:00Monitoring AWS Connectivity Issues<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:29</var> MST</small><br><strong>Resolved</strong> - AWS has resolved the internet connectivity issues in our regions. Policy Manager applications are operating normally.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:22</var> MST</small><br><strong>Monitoring</strong> - AWS has identified connectivity issues to our region and others. We will continue monitoring and providing updates until we reach a resolution. <br /><br />Please see AWS Status Page: https://status.aws.amazon.com/<br /><br />"[07:43 AM PST] We are investigating Internet connectivity issues to the US-WEST-2 Region.<br /><br />[08:01 AM PST] We have identified the root cause of the Internet connectivity to the US-WEST-2 Region and have taken steps to restore connectivity. We have seen some improvement to Internet connectivity in the last few minutes but continue to work towards full recovery.<br /><br />[8:14 AM PST] We have resolved the issue affecting Internet connectivity to the US-WEST-2 Region. Connectivity within the region was not affected by this event. The issue has been resolved and the service is operating normally."</p>tag:statuspage.mcnhealthcare.com,2005:Incident/78861312021-08-31T17:49:20-06:002021-08-31T17:49:20-06:00Identified Amazon Web Services (AWS) Disruptions.<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:49</var> MDT</small><br><strong>Resolved</strong> - The issue with AWS has been resolved and the service is operating normally.<br /><br />We understand the inconvenience these types of incidents can cause.<br /><br />Thank you for your patience and understanding.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:39</var> MDT</small><br><strong>Monitoring</strong> - AWS is beginning to see signs of recovery and continues to work toward full resolution.<br /><br />You are welcome to return to your normal activities. We will provide another update once we have confirmed resolution.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:46</var> MDT</small><br><strong>Identified</strong> - Amazon Web Services (AWS) has identified issues with their Amazon Load Balancing and AWS Internet Connectivity.<br /><br />This may cause you to experience slowness or connection issues that may result in error messages. Amazon is aware and diligently working towards a resolution<br /><br />We will continue providing updates until there is a resolution. You may also view AWS Status Page at this link: https://status.aws.amazon.com/</p>tag:statuspage.mcnhealthcare.com,2005:Incident/54970752020-11-08T20:00:30-07:002020-11-08T20:00:30-07:00LMS Scheduled Maintenance<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> MST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:00</var> MST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>10:15</var> MST</small><br><strong>Scheduled</strong> - MCN Healthcare’s eLearning Management System will be undergoing routine system maintenance on Sunday, November 8, 2020 between 6:00 pm – 8:00 pm MST. We do not expect any interruptions to your service with your LMS during that time.</p>