500 errors suddenly occurring when utilizing Policy Manager

Incident Report for MCN Solutions

Resolved

The issue has fully been resolved. We understand the inconvenience these types of incidents can cause. Internal processes are in place to fully investigate, and take any and all necessary measures to prevent future occurrences. Thank you for your patience and understanding.

Posted Dec 04, 2025 - 11:48 MST

Monitoring

We are currently experiencing an unexpected interruption in service that was preventing users from accessing Policy Manager. We have implemented a solution to the issue and are currently monitoring our services to ensure a successful recovery. You are welcome to return to you normal activities. We will provide another update once we have confirmed resolution.

Posted Dec 04, 2025 - 09:59 MST

This incident affected: Policy Manager, Policy Library, Contract Manager, StayAlert!, and eLearning.